Help & support

We're here

Reach the team directly, find quick links to manage your account, or read the most common questions.

Email us

support@looqa.ai

We reply within 1–2 business days. Include your account email and a short description of the issue or question.

Quick actions

Export your data

Download a copy of your wardrobe, outfits and history as JSON.

Delete your account

Permanently remove your account and all associated data.

How we handle your data, GDPR rights, retention and security.

Subscription terms, cancellation, refunds and acceptable use.

Common questions

How do I cancel my subscription?

If you subscribed on iOS, manage and cancel through Settings → [Your Name] → Subscriptions on your device. On Android, open the Play Store → Profile → Payments & subscriptions → Subscriptions. Bought via the web? Cancel via Settings → Subscription → Manage on looqa.ai. You keep access until the end of the current billing period.

I can't sign in. What should I do?

Try a password reset from the sign-in screen. If the reset email doesn't arrive, check your spam folder and that you're using the email address you originally signed up with. Still stuck? Email us with the address you used and we'll help recover access.

How do I get a refund?

Refunds for in-app purchases are handled by Apple or Google directly. For iOS, request a refund at reportaproblem.apple.com. For Android, use Google Play's refund flow within 48 hours. Web subscriptions billed via Stripe: contact us and we'll review case by case.

My item categorisation is wrong — can I fix it?

Open the item in your wardrobe and tap the edit button. You can correct category, season, style, colours and material; the changes flow into outfit-builder zones and suggestions immediately.

Why does try-on need a body photo?

We use a computer-vision model that needs a real photo of you to render items realistically. The photo is stored encrypted in EU-Frankfurt with owner-only access; you can replace or delete it anytime from Try-on → Photo.

Is my data shared or sold?

No. We never sell or share user data. Photos and wardrobe items stay on EU-Frankfurt servers, accessible only to you. The only third parties involved are payment processors (Apple, Google, Stripe) and the AI providers (Replicate for background removal/try-on, Google Gemini for categorisation), all with strict data-processing agreements.

Subscriptions & billing

Looqa subscriptions auto-renew at the end of each billing period until cancelled. You can cancel at any time and keep access until the period ends.

On iPhone / iPad: Manage subscription via iOS Settings → [Your Name] → Subscriptions. Apple handles all billing, receipts and refunds.
On Android: Manage subscription via Play Store → Profile → Payments & subscriptions → Subscriptions. Google handles all billing.
On the web: Manage subscription via Settings → Subscription → Manage at looqa.ai. Stripe handles billing.

Refund requests for mobile purchases must go through Apple or Google. Web purchases: contact us within 14 days of charge.

Company details

Legal name: Looqa Technology B.V.
Trade name: Looqa.ai
KvK: 42110646
Establishment no.: 000066141419
Registered office: Damcoogh 93, 1132 EB Volendam, the Netherlands
Contact: hello@looqa.ai
Privacy contact: privacy@looqa.ai